Market Studies ...
to market studies, 27% of customers will buy competitor's products if they
cannot get through to a company's hotlines/800 number. Therefore,
organisations have to strive to provide more efficient and personalised
services to the customers. Through Computer
Telephony Integration (CTI) applications, organisations can
maintain high quality service and results in highly satisfied customers and
high levels of repeat and referral businesses.
What is PowerX2011™?
integrates your computer and telephone into a voice/data stream that starts
from the instant the customer reaches your Contact Center to the moment the
call is completed. PowerX2011™ tracks and records the entire call no
matter how many times it’s transferred, to any location in the world and on any
equipment. The customer call and their information and history stay
together as the call is transferred from CSR to CSR, from customer service, to
sales, to accounting, and to supervisor.