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Market Studies ...

According to market studies, 27% of customers will buy competitor's products if they cannot get through to a company's hotlines/800 number.  Therefore, organisations have to strive to provide more efficient and personalised services to the customers.  Through Computer Telephony Integration (CTI) applications, organisations can maintain high quality service and results in highly satisfied customers and high levels of repeat and referral businesses.

What is PowerX2011™?

PowerX2011™ integrates your computer and telephone into a voice/data stream that starts from the instant the customer reaches your Contact Center to the moment the call is completed.  PowerX2011™ tracks and records the entire call no matter how many times it’s transferred, to any location in the world and on any equipment.  The customer call and their information and history stay together as the call is transferred from CSR to CSR, from customer service, to sales, to accounting, and to supervisor.

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