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By deploying these solutions, GrowHill’s customers have streamlining business
processes, realized significant benefits and efficiencies in how they promote,
sell and provide service to the people they do business with.
Build It Or Buy It , The Choice Is Yours GrowHill’s products will
provide companies and government agencies with the tools and business solutions
needed to make the organization more efficient and deliver better service.
Our customers have the option of building customized CRM, ERP or CRM
applications with PowerX.NET™.
The PowerX.NET™ is a rapid application development environment and
compiler that enables developers to design and customize enterprise-level
applications on PowerX2011™ Communication Server in a fraction of the time and
cost of other solutions. It is developed based on the latest in web-based,
distributed application technology such as Microsoft.Net application framework
and the J2EE framework. Hence, it is fully compatible with Microsoft.Net and
J2EE application framework. The Computer Telephony Integration API is built
from the latest technology available in telephony and is designed from ground
up to meet the PowerX2011™ Communication Server specifications.
GrowHill excels at integrating its core applications with existing systems on
all sorts of platforms quickly, predictably, and globally. Enter at any point
of our CRM, ERP or SCM lifecycle services and evolve your solution with our
incremental approach.
We have unsurpassed expertise in integrating with CRM, ERP and SCM applications
regardless of whether it is on Windows 2009 or Unix database servers. We
support Oracle, Microsoft SQL Server, DB2 and MySQL database environment
Our web-based applications can be deployed with minimum resources to either
Microsoft.NET or on the J2EE based architecture.
We leverage on our global presence with the capability for joint or global
development. Our consultants are based in the country of operations and are
constantly in touch the customer and industry. All our consultants have
hands-on experience in developing and deploying PowerX2011™ Communication based
solutions
By deploying these solutions, GrowHill’s customers have streamlining business
processes, realized significant benefits and efficiencies in how they promote,
sell and provide service to the people they do business with.
We help our customers to:
We take pride in delivering on-time, on-budget solutions. We strongly believe
in knowledge transfers and actively mentor our clients, so they can support and
evolve their solution on their own.
PowerX2011™ Relationship Management platform
The PowerX2011™ Relationship Management platform consists of a set of pre-built
applications that automate and enhance your Marketing, Sales, Customer Service
and Field Force business functions. This platform is built from the PowerX.NET™
development environment.
The platform supports multi-channel communication and relationship management.
It manages contact history from telephone calls, E-mail, fax, SMS, web-chat and
Voice Over IP.
PowerX Relationship Management Platform comprise of the following modules:
The Application Suite is the first ready-to-use web-based Customer Relationship
Management solution that offers comprehensive functionality and flexibility at
an affordable price. Built with the same award winning technology used in the
PowerX.NET™, the Application Suite incorporates a user friendly interface and
functionality that is traditionally only found in higher end products costing
thousands of dollars more. Seamless integration between the sales, marketing
and customer service applications allows your staff to share vital information
throughout the enterprise and enables them to more effectively respond to
customer needs or inquiries.
The strength of the product comes not only from its comprehensive
functionality, but from its seamless integration with the PowerX2011™
Communication Server, rapid deployment, ease of use and low cost of ownership -
three of the most important criteria for the selection and successful
implementation of a CRM solution.
Sales professionals need more than contact management to manage complex sales
cycles. PowerX-iSales™ provides your sales organization with a proven
methodology for efficiently managing the sales process.
Pre-defined views allow the sales team to quickly review new leads and existing
opportunities, schedule follow-up meetings or activities, and provide
management with consistent and accurate forecasts. Automatic alerts and
reminder services are available via SMS and e-mail to notify the sales team of
critical events and tasks.
By providing immediate access to complete customer profiles and account
history, your sales team can respond more quickly to customer requirements
resulting in increased revenues and customer satisfaction PowerX-iSales™ also
supports the unique requirements of a mobile sales staff by synchronizing with
mobile databases and hand held devices.
PowerX-iSales™ allows each Sales Representative to quickly identify new
opportunities and to schedule meetings, To-Dos, or follow-up activities. Each
activity on the account is maintained as an historical record that can be
accessed at any time.
Seamless integration to the web enables the Sales Representative to immediately
capture important information about the opportunity.
A built-in organization chart helps the Sales Representative identify and keep
track of key players involved in the sales cycle. It also enhances internal and
external communication.
One of the core strengths of the Sales application is its built-in sales
methodology. This customizable program enables each sales representative to
follow a structured approach to managing the sales cycle. It provides sales
managers with the status of each opportunity, enabling them to assist their
staff with advice and counsel. This results in more complete and accurate sales
forecasts.
A sales funnel provides an analysis of pipeline activity measuring how
effective a sales representative or sales team is in meeting their assigned
quota. This funnel assumes you have created a specific quota for each stage of
the sales cycle and highlights problem areas that need to be addressed.
The Knowledge Base/Document Library enables the sales team to store documents
that are often sent to prospects and customers on a regular basis. Product
brochures, press releases, newsletters, testimonials or PDF files may be
stored, selected and sent on demand. This significantly improves sales
productivity and shortens the sales cycle.
Most CRM systems do a good job of capturing and storing information but don't
really assist the sales team with becoming more effective. PowerX-iSales™
automated business processes enable the automation of an organization's best
practices and ensure that leads, prospects, and customers are contacted on a
regular basis. Tagging of accounts for follow-up activity such as automated
letters, emails or reminders may be sent to specific accounts based on their
status.
Pre-defined reports are available for 30/60/90 day forecast, open forecast, and
forecast by individual Sales Representative. Actual sales results are compiled
and measured against forecast results on 30/60/90 or full year forecast.
Reporting is a key component of the Sales application. A series of pre-defined
reports are available for individual sales representatives and sales
management. Access control by user ID, department, division and access type is
available to restrict the report access to relevant users.
Reports can be graphical or textual with the ability to generate web-based
reports. Automatic report printing and transmission are also built-in to this
platform.
In addition to a series of pre-defined reports, PowerX-iSales™ leverages on the
industrial standard report writer, Crystal Reports, to allow sales
representatives and management to create a variety of customized sales reports.
Companies often utilize the services of Tele-Sales people to assist with
follow-up phone calls and lead generation. In order to ensure they are as
effective as possible, PowerX-iSales™ integrates with PowerX-Telesales™, in
order to provide the ability to create written scripts for the staff to follow.
Account detail can be captured while reading the script and qualified leads may
be automatically transferred to the appropriate sales representative or team.
The system allows for hierarchical campaign structure where different events
and offers can be monitored and tracked. Campaign status and results are
monitored in real-time and automatic alerts can be programmed when certain key
events are triggered. List Management The system allows for importing and
filtering of customer lists from various data sources which are ODBC and JDBC
compliant. Lists can be made public or private and the telesales system will
automatically assign the members of the list to the relevant sales agent based
on certain predefined criteria. Although voicemail is now a basic offering for
any telephone system, it is not an inherent part of the traditional PABX
system. It is an external add-on to the traditional PABX system. In order to
include voicemail functions, a voicemail server need to be installed on a
separate and proprietary computer telephony (CT) box. It also requires
dedicated phone lines to the main PABX system.
The system allows for importing and filtering of customer lists from various
data sources which are ODBC and JDBC compliant. Lists can be made public or
private and the telesales system will automatically assign the members of the
list to the relevant sales agent based on certain predefined criteria.
The tight integration with PowerX2011™ Communication Server allows built-in
predictive dialing and progressive dialing capabilities. Higher outbound call
efficiencies are achieved and the dialing parameters can be defined on an
individual or group basis. This will allow agents from different experience and
skill set to evolve and be more efficient and effective in selling.
PowerX-iSales™ realizes that most organizations have field sales or
service personnel that require access to their data when on the road.
It interfaces with the PowerX Mobile Relationship Manager to deliver
field CRM services to all the sales team.
A robust synchronization engine assures that they are able to update and
retrieve information via a laptop or a hand held device. Real time access
through GPRS and GSM enabled PDAs are also supported.
In today's competitive environment, it is vital that your marketing staff
continue to measure and improve the effectiveness of their marketing campaigns.
Marketing executives are no longer only concerned with sending out e-mail,
direct mail or running seminars and trade shows. They are challenged with
building the quality and value of their customer relationships. Commence
Marketing will provide your organization with a solution that will ensure you
optimize strategies for customer acquisition, retention and cross selling.
Learn more about Commerce Marketing.
Every growing business is looking for an effective vehicle to introduce their
product or service to a targeted group of potential customers. These programs,
whether seminars, direct mail or e-mail campaigns, must be properly planned,
designed and executed by the marketing team. PowerX iMarketing™ will
assist you with this process by automating and managing each component of the
campaign launch.
Effective marketing programs always require specific objectives and a
forecasted budget. PowerX iMarketing™ allows you to track each item and
cost for the program so that you may compare the actual cost to your initial
budget. This allows you to track activity during the campaign and make informed
decisions about how to proceed.
Smaller businesses often launch marketing campaigns without the ability to
properly track the effectiveness of the program. PowerX iMarketing™ will
allow you to monitor the performance of each campaign - forecast potential
responses, return rates and expected results. This helps determine the
effectiveness of the campaign.
The data warehouse allows the sales and marketing organization to store
internally or externally purchased prospect lists. These lists are used for
tele-sales, bulk e-mail or marketing campaigns.
PowerX iMarketing™ also offers the ability to automatically schedule and
launch personalized bulk e-mail campaigns to prospects, customers and other
people you do business with. This capability significantly expedites lead
generation and lead response while saving your company thousands of dollars in
direct mail cost.
Pre-designed reports assist the marketing team with managing the campaign and
lead generation process. A report writing capability with WYSIWYG printing
allows the marketing organization to create a variety of analytical reports.
Customers are your lifeline, which is why you need to respond instantly when
they call for assistance. The quality and timeliness of your response is often
a competitive differentiator. In order to provide world-class customer service,
your support staff must have immediate access to customer records and be able
to manage, share, and synchronize information with in-house or mobile field
service personnel. Commence Customer Support offers a comprehensive solution
that will enable your support team to efficiently capture, track, manage,
escalate and resolve customer issues with the greatest of care.
Learn more about Commerce customer support
Providing quality customer service starts with the ability to capture vital
information. Immediately upon receipt of a service inquiry, the PowerX Mobile
iSupport™ & iService™ system goes to work. Every customer report is
assigned a case ID. One or more service ticket numbers will be assigned, along
with a date, time of call, call duration and details of the service inquiry.
This enables the support team to track and manage problem resolution and
maintains service call history. Performance Monitoring
Smaller businesses often launch marketing campaigns without the ability to
properly track the effectiveness of the program. PowerX iMarketing™ will allow
you to monitor the performance of each campaign - forecast potential responses,
return rates and expected results. This helps determine the effectiveness of
the campaign.
Before providing customer care, service representatives need to insure that the
customer has a valid service agreement. A single click provides a service
representative with complete details of the service contract, such as the level
of service, length of the contract, expiration date, and associated billing
rates.
An integrated Knowledgebase is a key component to providing timely and accurate
customer service. PowerX Mobile iSupport™ & iService™ makes it easy with a
multiple key word capability that enables the support team to quickly identify
the problem resolution and attach it to the service ticket.
A mail merge capability linked to the Knowledgebase allows a problem resolution
to be immediately sent to the customer via fax or email. This provides timely
response to customer inquiries and enhances customer satisfaction.
Users can define the key events in which automatic alerts and notification
occurs. Alerts can be transmitted either through SMS, e-mail or pager.
The PowerX Mobile iSupport™ & iService™ System incorporates automated
business processes that significantly enhance the productivity of the service
and support team. The processes are designed to automate routine or repetitive
service tasks that traditionally require human intervention. Some examples are:
welcome letters, automated email responses, service policy updates, tips and
techniques, service ticket status and automated service contract renewal
notices.
Pre-defined reports help the support staff manage the daily interaction with
their customers. A report writer with WYSIWYG printing allows the team and
management to create a variety of reports in different formats.
PowerX2011™ ERP solutions integrates tightly with leading ERP packages to
provide integrated communication and applications services for:
Our ERP integration solutions gain competitive market advantages for our
clients, including:
PowerX2011™ Supply Chain Management Solutions (SCM) manages the
planning, execution, and management of events that creates supply chain
excellence. The intelligent design coupled with the seamless integration to
multi-channel communication platform enables your organization to operate
supply chain networks more efficiently and reach customers more effectively.
PowerX SCM covers supply chain planning, execution, and collaboration. Our
consultants broad industry experience delivers complete supply chain solution.
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