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significant
cost advantages over traditional phone systems
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common server for the
internet
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full support for
e-commerce
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work independently or to
supplement legacy phone systems
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provide
advanced phone switching functionality
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supports easy
customization through its powerful API, GUI & CTI toolkits
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assigns resources based
on user demand
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dependable as it is
based on known industry standards
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intuitive interface that
is easy to use
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excellent after sales
support
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offers more features (as
per described further in this document)
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implements
high end telemarketing and Contact Center solution which supports multiple
automatic call distribution (ACD) groups, interactive voice response system
(IVR), conversation recording, call statistics, telemarketing list management
and response tracking, call scripting guide and predictive dialing
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offers
an optional voice over internet protocol (VoIP) module. This provides an
alternative cost-effective communication channel for connecting different
customer sites (within a country or internationally)
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enables
future expansion to migrate towards an integrated multi-channel Contact Center
solution with GrowHill’s iMatriX2011 platform, which supports
communication via web chat, web call back, VoIP, video-conferencing over IP and
unified messaging (voice, fax, email)
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open
system design allows for flexibility in creating IVR and CTI solutions in a
very short time (within a few minutes) such as customized IVR for marketing,
adding new hotlines, seasonal promotions, surveys and call flows, etc
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increased flexibility in
meeting dynamic business requirements such as flexi-work plan (remote
user/office facilities)
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provides
external extensions facilities to address and support off-site and mobile users
as well as home offices.
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offers
well guided multi-tasking to the users via its powerful virtual extension
feature
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