PowerX2011™ is a fully integrated and unified Contact Center platform
that provides and manages all the following powerful and unique features to
your call centers:
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Automated
Intelligent Multi-Channels Notification Feature via Email, SMS, Fax, Pager and
Voice Call
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Centralize
data and transaction management.
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Real-Time
Intelligent Mixer Rooms and Professional voice prompts generation, which on
spot can mix your voice prompts with any music sources like CD-Player, Radio,
MP3, etc. to create dynamic and pleasant music background for your IVR and
advertising prompts on-hold. Thus, if you change your music source, the music
background of your IVR and advertising prompts will change, automatically.
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Automatic
Fail Management and Fail Transfer Feature.
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100%
Redundancy Management on system fails, for all the modules and functionalities
of the system.
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Less
than 2 Hours Disaster Recovery for all the modules and functionality of the
system (In case of total damage to the entire system including its redundant)
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Intelligent
Watchdog to track your pre-defined Contact Center activities.
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Intelligent
Audit Trail that keeping track of every access, activity and transactions.
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User-Friendly
Graphical User Interface (GUI) for agent
and operator consoles as well as administrator that can be run on Ms-Windows®
95, 98, NT, 2009, XP and above.
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Built-in
advanced network security with related trustees and access rights managements.
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Further More ...
The
PowerX2011™ CRM/Telesales Agent Module
bridges the gap between the user’s PC and Telephone System.
It
plugs into the existing LAN/WAN and provides very powerful
Client -Server functionality.
The Agent software supports all Microsoft Windows client environment and
acts as a console to access all the features of PowerX2011™.
In
addition to providing sophisticated call management, PowerX2011™ also provides
another powerful integral component for the Contact Center, Customer
Service and Help Desk market. Backend systems/application servers will be
integrated into the PowerX2011™ engine using specialized links. PowerX2011™
open architecture supports easy integration to backend system/application
servers.
Application 1 ...
Customer
screen synchronization (screen pop) is an excellent example of this type of
integration. Using Automated Agent, PowerX2011™ engine captures pertinent
information about each caller and uses that information to look up unique
information about the caller stored in the company’s host database (Host
Computer). This information is then simultaneously delivered to the agent’s
workstation computer. Agents are able to much efficiently respond to calls,
while improving both agent’s productivity and customer service level.
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