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Dynamic
Call Flow Processing Unit based on GrowHill’s
unique DCPU™ technology.
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Advertising
prompts on-hold.
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Information
Line
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Multi
Carrier and Multi Currency Call Accounting
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Least
Cost Routing – Automatically routes the dialed number for IDD calls to
the cheapest available telecom carrier at the time of dialing.
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Dedicated
Voice Engines per communication ports (Trunks, Extensions, VoIP, etc.). Unlike
the PABX solutions, there are no more limitations in the voice engine resources
(due to limited number of voice ports). Now, you can enjoy one-to-one
resources.
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Powerful,
flexible and robust Computer Telephony Integration (CTI), which links
your communication channels to your backend databases and provides features
like screen popup with customers’ profile, contact history and/or any other
useful information as well as CRM link, etc.
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Call
Statistics, Analytical and Management Reports and Graphs based on
industry standard Crystal - Report Generator®
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Video
Wall Display - Graphical Contact Center Statistics &
Monitoring
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Powerful
Multi-Media Agent Console/Platform on PC
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Screen
Popup
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Fully
Integrated Browser/Internet based CRM platform/solution that provide you an
End-To-End solution.
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Built-in
Automated Training Module/Feature
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Real-Time
Call and Agent Monitoring Facilities (Interruptible and Uninterruptible)
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Session
Transfer and Monitoring Feature
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Conference
Bridge - Multi-Party Tele-Conferencing (up to 50 parties per
conference room over 50 conference rooms)
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Dynamic
Agent / Hot-Desk
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Virtual
Agent
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Multi-Task
Agent
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External
Extension/Mobile Agent
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Remote
Agent – Located in Remote or home Offices
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Agents’
Login and Logout facility with providing 6 definable Logout Reasons to track
the reason of unavailability of agents in the Contact Center.
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Progressive
and Predictive Dialer based on GrowHill’s unique
and new generation of PowerDialer™ technology
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Call
Scripts and Automated Call Guide
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Out-bound
and In-bound Campaign Management.
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Powerful
Knowledge Base Search Engines
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Powerful
Unified Messaging System that provides, handles and manages all kind of
messaging protocols including email, fax, SMS, Voicemail, web chat and instant
messages like ICQ
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Real-Time
Service Quality Measurement feature.
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Real-Time
Traffic and Response Time Measurement feature.
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Automatic
Productivity Measurement and Management feature
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Automated
Intelligent Alerting Feature.
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